Terms and Conditions
Effective Date: December 15, 2023
By accessing our website or purchasing products from QueenLashae LLC (“QueenLashae,” “we,” “us,” or “our”), you (“customer” or “user”) agree to be bound by the following Terms and Conditions. Please review them carefully before placing an order.
1. General Information
These Terms and Conditions govern your use of our website and the purchase of products, including but not limited to hair extensions and beauty essentials. By using the website, you agree to comply with these Terms.
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any revisions.
2. Products and Descriptions
We make every effort to present our products accurately, including details such as color, size, and description. However, we cannot guarantee that your device’s display will reflect colors or details with complete accuracy. All products are sold “as is.”
-
Hair Extensions: Offered in a variety of lengths, styles, and textures.
-
Beauty Essentials: Items such as lip gloss are for external use only. Customers with allergies should review all ingredient lists prior to use.
3. Pricing and Payment
-
All prices are listed in U.S. dollars and may change without notice.
-
All sales are final. No refunds will be issued under any circumstances.
-
Payment must be completed in full at checkout. We accept PayPal, Afterpay, Klarna, debit, and major credit cards.
-
Buy-now-pay-later options (e.g., Afterpay, Klarna) are subject to the policies of those providers. Any disputes must be resolved directly with them.
-
Orders will not be processed if payment is declined.
4. Shipping and Delivery
-
Processing Time: Orders are typically processed within 2–3 business days.
-
Shipping Time: Domestic delivery usually requires 3–5 business days. International delivery may take 7–10 business days. These timeframes are estimates and may vary.
-
Responsibility: We are not responsible for delays caused by shipping carriers, lost or stolen packages, or incorrect addresses provided by the customer.
-
Address Accuracy: Customers are responsible for providing accurate shipping information. Returned or undeliverable packages may incur additional re-shipment fees.
5. Refund Policy
All sales are final. Due to the personal and hygienic nature of our products, including but not limited to hair extensions and beauty essentials, we cannot accept returns, refunds, or exchanges. This policy is in place to maintain strict health and safety standards.
6. Order Cancellation
Orders cannot be canceled once submitted. Please review your order carefully before checkout.
7. Use of Products
-
Hair Extensions: For external use only. Please follow all provided care instructions.
-
Beauty Essentials: Use only as directed. Discontinue use if irritation occurs. QueenLashae LLC is not liable for allergic reactions or misuse of any product.
8. Intellectual Property
All content on the QueenLashae LLC website—including product descriptions, images, logos, and branding—is the exclusive property of QueenLashae LLC. Any unauthorized use, reproduction, or distribution is strictly prohibited.
9. Limitation of Liability
QueenLashae LLC is not liable for indirect, incidental, or consequential damages arising from the use—or inability to use—our website or products. Our liability is strictly limited to the purchase price of the product.
10. Privacy Policy
We are committed to safeguarding your personal information. Data collected is used solely to process orders and improve your shopping experience. Please refer to our full Store Policy for more details.
11. Chargebacks and Disputes
If a chargeback is filed for an order that complies with our Terms (e.g., final sale, delivered as described), we will submit documentation to the payment provider to dispute the claim. Unjustified chargebacks may result in:
-
Permanent suspension of purchasing privileges, and
-
Legal action to recover funds and any associated fees.
By completing a purchase, you confirm that you are the authorized cardholder and agree to these Terms.
12. Contact Us
For questions or concerns, please contact us at:
Email: info@queenlashae.com