Store Policy
When you make a purchase, you provide personal information such as your name, email address, and phone number. We use your email to send order-related updates and may occasionally send promotional messages.
Your privacy is important to us. We do not share your personal information with third-party companies, and your credit card information is not stored on our website after the transaction is completed.
Shipping Policy
To ensure a smooth and accurate shipping process, please double-check your address at checkout and include your apartment or unit number if applicable. We only ship to billing addresses, and any order with a mismatched shipping and billing address will be automatically canceled.
Once your order is processed, a tracking number will be sent via email. Please allow 2–3 business days for payment processing. After your order has shipped, delivery typically takes 3–5 business days. Business days are Monday through Friday, excluding weekends and holidays.
International Orders
International orders are shipped via USPS Priority International, with delivery times ranging from 7–14 business days, depending on your location. Delays may occur due to customs or international handling.
Shipping Responsibility
Once your order has been handed over to USPS, we are no longer responsible for the package. For any delivery issues or concerns, please contact USPS directly at 1-800-275-8777.
We highly recommend placing orders in advance to accommodate possible carrier delays. We are not responsible for late, lost, or stolen packages beyond our control.
Digital Products
Digital items such as eBooks are delivered via email to the address provided at checkout, and they are not physically shipped. Please ensure your email address is entered correctly to avoid delays. All digital product sales are final and cannot be refunded or exchanged. Downloads remain available for 30 days from the date of purchase.
Refund and Exchange Policy
All sales are FINAL. We do not offer refunds, returns, or exchanges under any circumstances.
Once an order is placed, it cannot be canceled or modified. This policy is enforced due to the nature of our products—particularly hair extensions and beauty essentials—which cannot be resold once opened or tampered with, in order to maintain health and hygiene standards.
By completing your purchase, you acknowledge and agree to all terms outlined in this policy.
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